The HCCA Case Study In June 2005 HCCA, one of the nations largest nurse placement firms, began using the Right-Hire Assessment™ Technology. They were determined to improve their hiring decisions and lower their turnover costs. Through a strategic partnership supported by the CEO and Executive Team, the company implemented this customizable benchmarking process. The goal was to help them hire and retain more of the right people and to alert them to the possibility of making a bad hire. The Problem... This nurse placement firm was spending millions of dollars to find, interview, hire, and train nurses from around the world. After going through an exhaustive interview and hiring process, they spent even more money to move these nurses to the United States and provide them a place to live. What HCCA discovered was that finding nurses is the easy part - finding the right nurses to bring in to the U.S. is not so easy. Here is why... Many potential hires sail through their interview process:
The HCCA Study... More than 900 nurses, ranked as high, medium and low performers participated in the benchmarking process. Following this rollout, HCCA was asked for specific feedback to better understand the ultimate value of the benchmark study, assessment tools, and custom interview guides. More specifically they were asked for feedback on accuracy and effectiveness in their key problem areas; cost per hire, turnover, customer satisfaction, nurses being fired and or leaving early. The Results... In a six month period, hiring over 50 nurses per month, the Benchmark Study and subsequent customized Assessment Reports resulted in a reduction in HCCA's cost per hire of over $20,000! HCCA reported that during just one six month period, using the Right-Hire Assessment & Benchmarking process, they eliminated approximately 100 bad hires. They estimate that the Benchmarking Process resulted in a savings of approximately two million dollars. Considering that every company has a different cost per hire figure - what might we save for your company? It isn’t magic...... It’s science!
"After receiving and utilizing the new report that we have now adopted worldwide in our recruitment and selection process, we want to thank you for your expertise and patience as you developed a customized tool that meets our needs so well... We especially appreciated your positive approach, flexibility and determination which did not waver throughout the process... We have every confidence that we will be making wiser hiring decisions throughout our network." ~ Joy Roark, Director of Recruitment, HCCA
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